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Frequently Asked Questions
What is the response time for support?
Our average response time is up to 24 business hours. For urgent cases, we recommend using our live chat.
How can I report a technical issue?
You can report technical issues through our contact form or directly through the support chat.
Do you offer support in other languages?
Yes, we offer support in Portuguese and English. Other languages may be available upon request.
How do I schedule a demonstration?
To schedule a demonstration, simply fill out the contact form selecting 'Demonstration' as the subject. Our team will contact you to schedule a convenient time.
What are your service hours?
Our service is available Monday through Friday, from 9am to 6pm (Brasília time). Chat support may have extended hours.